Terms and Conditions

General Overview

These terms apply to all purchases made through our website. We reserve the right to update these conditions at any time, and any changes will be effective as soon as they are posted online. By placing an order, you agree to be bound by the terms active at that time.

Ordering and Contract Formation

  • Order Acceptance: Your order is an offer to purchase, which we accept only when we dispatch your goods and send a confirmation email.
  • Availability: We only accept orders for items currently in stock. If an item becomes unavailable after an order is placed, we will notify you and provide a full refund.
  • Accuracy: Please ensure all contact and delivery details are correct, as we cannot be held responsible for issues arising from incorrect information.

Pricing and Payment

  • Current Pricing: Prices are displayed on the website and include VAT where applicable. We reserve the right to adjust prices due to supplier increases or tax changes.
  • Errors: If a product is listed at an incorrect price, we will contact you before dispatch to confirm if you wish to proceed at the correct price or cancel the order.
  • Payment Security: We use secure encryption to protect your payment data during transactions.

Delivery and Shipping

  • Dispatch Times: We aim to ship orders promptly, often offering 1st class delivery for UK orders over £25.
  • Risk: Once the goods are delivered to your specified address, the responsibility for the items passes to you.

Returns and Cancellations

  • Right to Cancel: You have the right to cancel your order within a specific timeframe (typically 14 days) after receiving your goods.
  • Condition for Returns: Items must be returned unused, undamaged, with all original tags attached, and in their original packaging.
  • Refunds: Once we receive and inspect the returned item, a refund will be processed to your original payment method. Please note that return shipping costs are generally the responsibility of the customer unless the item is faulty.

Guarantee and Liability

We guarantee that our products are of satisfactory quality and fit for their intended purpose. If you receive a faulty item, please contact us immediately to arrange a replacement or refund. Our liability is limited to the purchase price of the goods.

Privacy and Data Protection

Your privacy is important to us. We only use your personal information to process your orders and provide customer support in accordance with our Privacy Policy.

If you have any questions regarding these terms, please contact us at sales@cozymole.co.uk.